We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Paradise Diva Shop will accept returns of unworn clothing items with original tags and original garment packaging with SKU label. We do not accept exchanges of any kind. You’ll also need the receipt or proof of purchase.
All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products (including wigs) are final sale and non-refundable.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Diva's Paradise Shop 5 - 7 business days from the day we receive the returned package to process.
- We will email you after return has been processed to confirm what has been done.
To start a return, you can login to your account at https://shopify.com/73865134387/account or contact us at https://divasparadiseshop.com/pages/contact.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at https://divasparadiseshop.com/pages/contact.